Customer Service

Our Returns Policy

We hope you will be completely satisfied with any product purchased from SM Lawnmowers Ltd. If you wish to return an item to us, we aim to make it as quick and convenient as possible.

All products are protected by a 7 Day Money-back Guarantee which, in accordance with the distance selling regulations, guarantees a full refund or product exchange if the item is returned in an unused/unopened condition, within 7 days of receiving the order.

All items properly returned under this policy are eligible for a refund. If you choose a refund, the full purchase price (delivery excluded) will be credited when item has received and processed by SM Lawnmowers Ltd

The item must be returned to us unused and in as new condition with all packaging and labels intact.

Any garden machinery (lawnmowers, strimmers, hedgetrimmers) bought online come with a twelve month manufacturers warranty, if your products develops any problems or faults please contact us straight away on (043) 6675306

Items ordered in error by the customer, can be returned and a refund will be given or exchanged for corect part (excluding delivery charges)

 

Soiled/Damaged Items 

Any item that is soiled and/or damaged will not be refunded.

Electronic Items

Electronic items (switches, circuit boards,) that have been plugged in MAY NOT be returned.

Sale Items

All sale items must be returned within 7 days of receipt. Any sale item received after this will not be accepted .